James C. Brett Rustic with Wool Aran

Delivery & Despatch

We do everything we can to make sure your order gets to you as soon as possible.

With over 100,000 items in stock, most of our products are available as soon as you purchase them. If a product is temporarily out of stock or you’d like a large quantity, we may be able to back order the items for you. If a product is to be backordered, this will be clearly indicated in your shopping basket prior to checkout. If your order contains a backorder, we will aim to despatch your items together when we receive the out of stock item from the supplier, however this will not always be possible and some of your order may be sent separately. If there are any problems with your order we will let you know as soon as possible.

The cost of delivery is calculated during the checkout process based on the delivery location.

For more information see our Delivery and Returns page

Returns & Replacements

If you are unhappy with your goods, you can return them in a saleable condition within 30 days of receipt for a full refund, in line with The Consumer Protection (Distance Selling) Regulations 2000. The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your returns go missing.

Deramores Retail Limited (Returns)
Unit 1 Sabre Way
Peterborough
PE1 5EJ
United Kingdom