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Delivery and Returns

Delivery & Despatch

With thousands of items in stock, we endeavour to get your order out as soon as possible. If there are any problems with your order, our team will let you know.

Due to popular demand, there may be a delay in despatch during sale or peak trading periods.

The cost of delivery is calculated during the checkout process based on the delivery location.

Please be aware that on occasions international orders may take longer then expected. We therefore ask that customers give 21 working days for their order to arrive in these instances before we would deem the package as lost.

Country

Order Value

Cost

USA

Yarn, Patterns, Books, Needles, Buttons, Accessories & Everything Else!

$0.00 - $50.00

$6.35

$50.00+

FREE

CANADA

Yarn, Patterns, Books, Needles, Buttons, Accessories & Everything Else!

 

$0.00 - $50.00 (USD)

 

$5.99 (USD)

$50.00+(USD) FREE

United Kingdom

All Orders

$4.75

Austria, Australia, Belgium, Canada, Czech Republic, Finland, France, Germany, Greece, Hong Kong, Iceland, Ireland, Israel, Italy, Japan, Luxembourg, The Netherlands, New Zealand, Portugal, Singapore, Spain, Sweden

All Orders

$7.95

Brazil, China, Denmark, India, Malaysia, Mexico, Norway, Saudi Arabia, South Africa, Switzerland, The Rest of Europe

All Orders

$9.55

The Rest of the World

All Orders

$11.15

Please Note: Delivery costs to EU destinations include UK VAT at 20%.

Returns & Replacements

If you are unhappy with your goods, you can return them in a saleable condition within 30 days of receipt for a full refund, in line with The Consumer Contracts Regulations (enforced June 2014). The buyer is responsible for the cost of the return postage. We recommend that returns are sent by recorded delivery as we cannot accept responsibility should your returns go missing.

Deramores Retail Limited (Returns)
Unit 1
Sabre Way
Peterborough
PE1 5EJ
United Kingdom